Zunity Travel General Terms and Conditions

Introduction

These terms and conditions outline the responsibilities and requirements for booking travel services with Zunity Travel. They are part of the contract between Zunity Travel and the traveler and apply to all bookings made through Zunity Travel.

1. Booking and Agreement

  • Booking Process: Travelers can book directly through the Zunity Travel website, email, or by phone.

  • By signing the contract, or providing credit card information for remote bookings, you accept these terms and conditions.

  • Deposit: A deposit is required to confirm your booking. The remaining balance must be paid 15 days before the start of the travel unless otherwise specified.

2. Price and Inclusions

  • Inclusions: The price of the travel package generally includes transportation, accommodation, and travel arrangements. Airport taxes, local guides, and other fees may be included if specified in the travel program.

  • Exclusions: Optional excursions, visa fees, entrance fees, and special services (e.g., single rooms, special meals) are not included unless stated otherwise.

3. Price Adjustments and Cancellation Due to Price Changes

  • Currency and Cost Changes: Prices are based on current exchange rates and costs. Zunity Travel reserves the right to adjust prices due to changes in currency rates, transportation costs, or supplier rates.

  • Cancellation Due to Price Increase: If the price increases by more than 10%, you may cancel without penalty within 48 hours of notification. If you do not cancel within this period, it is assumed you accept the price change.

4. Discounts and Benefits

  • Discounts for children and other benefits are provided as described in the travel program (where applicable).

5. Travel Documentation

  • Required Documents: Depending on the type of travel (self-drive, bus, or flight), you will receive the necessary vouchers, travel program, and tickets.

6. Accommodation and Service Descriptions

  • Classification: Accommodation is described according to the official standards of the country where it is located. Variations in service standards are not the responsibility of Zunity Travel.

  • Room Assignments: Rooms are allocated by the accommodation provider. Check-in is usually after 2 PM, and check-out is by 12 PM.

    Late arrivals must be communicated in advance.

7. Trip Cancellation

  • Cancellation Fees:

    • More than 30 days before departure: Admin fees of AED 100 will be charged.

    • 15 days before departure: 50% of the total cost.

    • Less than 8 days before departure: 100% of the total cost.

    • Early booking cancellations may incur full package cost retention except in case of death.

8. Travel Insurance

  • Not Included: Travel insurance for accidents, illness, baggage loss, and medical coverage during travel is not included. It is recommended to purchase these insurance policies.

9. Cancellations or Changes by Zunity Travel

  • Minimum Participants: Zunity Travel reserves the right to cancel the trip if the minimum number of participants is not met, no later than 5 days before departure.

  • Program Changes: Changes to the travel program due to unforeseen circumstances (e.g., flight schedule changes, security issues) are at the discretion of Zunity Travel and do not entitle you to compensation.

10. Travel Documents and Legal Requirements

  • Passport and Visa: You are responsible for obtaining and carrying valid travel documents and visas.

  • Customs Regulations: Compliance with customs and foreign exchange regulations is your responsibility.

11. Health Requirements

  • Vaccinations: Certain destinations may require vaccinations. It is your responsibility to obtain the necessary health certifications.

12. Baggage

  • Air Travel: Free baggage allowance is subject to airline policies. Excess baggage charges apply.

13. Complaints

  • Procedure: Complaints about services should be reported immediately to the Zunity Travel representative or service provider. Written complaints must be submitted within 8 days of return. Complaints will be addressed within 15 days of receipt.

14. Responsibilities of Zunity Travel

  • Service Execution: Zunity Travel is responsible for providing the services as described in the travel program and is not liable for errors beyond its control.

  • Replacement Services: If necessary, Zunity Travel will offer alternative solutions for any changes required by unforeseen circumstances.

15. Traveler’s Responsibilities

  • Compliance: You must comply with the travel program and terms, provide accurate information, and ensure that you meet the entry requirements for the destination.

  • Behavior: You are expected to behave appropriately, respect the local rules and culture and not disrupt the travel program or other travelers.

16. Custom Travel Programs and Individual Services

  • Custom Programs: For tailor-made travel programs, the terms of cancellation and service conditions will apply as stated at the time of booking.

17. Personal Data Protection

  • Data Use: Personal data will be used to fulfill travel services and will not be disclosed to third parties except for service execution purposes.

  • Marketing: Data may be used for marketing purposes with your consent.

18. Final Provisions

  • Agreement Acceptance: By booking, you accept these terms and conditions. Any deviations must be stated in the travel program.

  • Legal Jurisdiction: These terms and conditions are governed by the laws of the United Arab Emirates.

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